DELIVERY & RETURNS
- Credit Card (Visa, Master Card, American Express, Discover)
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
All orders are shipped and delivered within 3-5 days.
We use the following carriers to deliver our orders:
FedEx, DHL, UPS
A tracking # is provided by the shipping carrier. We will update your order with the tracking information.
We ship free of charge.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please email to email@example.com to request a refund.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item that is returned more than 30 days after delivery
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: TopVital Co., Ltd., Europa-Strasse 15, CH-8152 Glattbrugg, Switzerland.
To return your product, you should mail your product to: TopVital Co. Ltd., Returns Department, Europa-Strasse 15, CH-8152 Glattbrugg, Switzerland. Do not mail your product to our warehouse or manufacturer.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
TERMS & CONDITIONS
Topvital Co., Ltd. (“www.absolute-intimate.com”) owns and operate this Website. This document governs your relationship with www.absolute-intimate.com (“Absolute Intimate”). Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and www.absolute-intimate.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.absolute-intimate.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.absolute-intimate.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with www.absolute-intimate.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. www.absolute-intimate.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be www.absolute-intimate.com or may in some cases be a third party. Where a contract is made with a third party www.absolute-intimate.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law www.absolute-intimate.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect www.absolute-intimate.com’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.absolute-intimate.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.absolute-intimate.com.
You agree to indemnify, defend and hold harmless www.absolute-intimate.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
www.absolute-intimate.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.absolute-intimate.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.absolute-intimate.com.
The protection of your personal data and your privacy is of particular concern to us. Therefore, we process your data exclusively on the basis of the legal regulations (DSGVO, DSG 1992). In this data protection information, we inform you about data processing within the scope of our websites and services.
When you visit our website, we store various information. Some information, such as your name and address, we receive from you personally during the online ordering process for the services provided. Other, non-personal data, such as IP addresses or the access date, are stored due to technical processes. We may store some information on your PC in the form of cookies. We receive further data from you if you use certain services or if you contact us directly.
If you contact us via form on the website or via e-mail, your data will be processed and stored by us for the purpose of processing your inquiry and in the event of follow-up questions. This data will not be passed on to third parties. The legal basis for processing your request is Art. 6 Abs. 1 S. 1 lit. b DSGVO.
Use, storage and transfer of data
For the purpose of easier ordering and later contract processing, we store cookies and IP data of the customer. In addition, the following data of the buyer are stored by us for the purpose of contract processing: first name, surname, e-mail address, street, postal code, city, country, telephone and fax number. The data provided by you is necessary for the fulfilment of the contract or for the implementation of pre-contractual measures. We cannot conclude a contract with you without this data. No data will be transferred to third parties, with the exception of the transfer of your data to domain registrars and registries for domain registration. However, only the minimum personal data required will be transferred. Please note that we cannot circumvent the transfer of certain data to the registry. This data is stored in the databases of the awarding authorities and is publicly accessible to varying degrees via the Whois queries of the awarding authorities. For the registration of a “.ch” domain, for example, the name and address of the domain holder and the technical contact are currently forwarded to SWITCH (nic.ch), Zurich and stored there. The name and address can be viewed at any time by the customer and by third parties in the Whois query on the Internet at www.nic.ch The awarding authorities prohibit a commercial or abusive use of the Whois. Data for payments by credit card or PayPal are not collected or stored by us, as the credit card and PayPal payments are processed by our payment service provider PayPal (https://www.paypal.com/ch/webapps/mpp/ua/privacy-full) via a secure and encrypted payment system. We process your data to provide our services. Personal data that is collected during a visit to Topvital GmbH websites is processed exclusively within the scope of legal regulations. We will only disclose data to government agencies if this is required by law. Our employees are obliged by us to maintain confidentiality.
Cooperation with third parties
Our website contains links to other websites. We have no influence on how the providers of the linked websites deal with the information shown on these pages. If you have any questions about this, please contact the respective third-party provider directly. We are not responsible for compliance with data protection guidelines or the content of these websites.
Use of Google Analytics
Use of Google Conversion Tracking
This website uses Google Conversion Tracking. If you access our website via an ad placed by Google, Google AdWords places a cookie on your computer. These cookies lose their validity after 30 days and are not used for personal identification. If you visit certain pages of our website and the cookie has not yet expired, we and Google may recognize that you clicked on the ad and were directed to that page. Each Google AdWords customer receives a different cookie. As a result, cookies cannot be tracked through the websites of AdWords customers. The information collected through the conversion cookie is used to compile conversion statistics for us. This tells us the total number of users who clicked on our ad and were directed to a page with a conversion tracking tag. However, you will not receive any information that personally identifies users. If you do not wish to participate in conversion tracking, you can refuse to set a cookie as required for this – for example by setting your browser to disable the automatic setting of cookies or to set your browser to block cookies from the “googleleadservices.com” domain.
You have the opportunity to subscribe to our newsletter via our websites. To do this, we need your e-mail address and your declaration that you agree to receive the newsletter. You will receive this automatically by e-mail for simple confirmation through our newsletter system. You can unsubscribe from the newsletter at any time. To do this, either use the unsubscribe function under “Unsubscribe” in each newsletter or notify us of one of the published options.
In principle, you are entitled to the rights to information, correction, deletion, restriction, data transferability, revocation and objection. If you have any questions about the procurement and processing of your personal data or if you require information or correction, please contact firstname.lastname@example.org
Contact us at
Phone: +41 44 803 14 11
Skype: topvital gmbh
If you require any more information or have any questions about our site’s disclaimer, please feel free to contact us by email at email@example.com.
All the information on this website is published in good faith and for general information purpose only. www.absolute-intimate.com does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website (www.absolute-intimate.com), is strictly at your own risk. www.absolute-intimate.com will not be liable for any losses and/or damages in connection with the use of our website.
From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone ‘bad’.
Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their “Terms of Service” before engaging in any business or uploading any information.
By using our website, you hereby consent to our disclaimer and agree to its terms.
Should we update, amend or make any changes to this document, those changes will be prominently posted here.